Shipping policy

The shipping policy outlines topics as delivery, damage during transport and more. In case of questions, please contact us at hello@danieletoesca.com, and we will answer you as soon as possible. Be aware that we can make changes to the current shipping policy without notice. Concerning legal matters, Italian law is applicable, if otherwise is not stated.

Shipping, delivery & damages
Before ordering from us, it is your responsibility to check and determine your full ability to receive the products ordered. This includes ensuring that the products ordered will pass freely into your home, can be transported through the door of your home or room, stairs, and doorways, and that there are no other issues that may make delivery more complicated or impossible. Company or the manufacturer will handle shipments unless buyer specifies otherwise.
Delivery times will be arranged with you once goods are ready for dispatch. All orders must be paid in full before released from Daniele Toesca. Although we use a premium freight service, transit times are beyond our control. It is your responsibility to provide us with full written details of any difficulty to access any part of your delivery site (for example, any stairs, delivery dock, or elevator) prior to delivery. We reserve the right to charge additional costs for unusual access not advised in writing.
Our shipping provider will deliver the collectible design piece to the buyers address within the lead time provided on the product page. The buyer agrees that the address of delivery entered at the check out page is correct. Any damages must be noted. The shipping provider covers a single delivery at ground level during normal weekday delivery hours. Customers are responsible for checking that all orders are in original condition within 48 hours of delivery. Any shipments returned as a result of buyer’s unexcused delay or failure to accept delivery will require the buyer to pay all additional costs incurred, including storage fees. Damages occurring in-transit and delivery must be noted within 48 hours of delivery. If the customer selects their own freight carrier, freight claims must be filed directly with the selected carrier. Company is not responsible for a customer’s own or third-party freight damage and claim.

Lead times
We provide an estimated delivery time on our product pages. Please not that these are subject to change. During times of high demand and or holidays, delivery times may increase, in which case we will inform you upon confirmation of your order. 

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