Frequently asked questions

Yes. We charge sales tax on any orders. 

Shipping costs are paid by the buyer and will be charged in addition to the price of the piece. The costs are displayed in the total bill.

Yes we do. Please call us +39.339.3493034 or email us:, to see if your order qualifies.

Lead-times can vary depending on the item ordered. We would inform you that, due to the exclusiveness and uniqueness of the handcrafted product, and eventual personalisations , it will take at least 2 months or more to deliver the product after the payment. 

Under unique circumstances this is possible. 

If you are not able to ascertain your order status, please call or email us.

Daniele Toesca has partnered up with a shipping provider that makes sure the piece arrives safe and well at the buyers address within the lead time provided on the product page. The buyer agrees that the address of delivery entered at the check out page is correct. Any damages must be noted. The shipping provider covers a single delivery at ground level during normal weekday delivery hours.

Delivery times will be arranged with you once goods are ready for dispatch. It is your responsibility to provide us with full written details of any difficulty to access any part of your delivery site (for example, any stairs, delivery dock, or elevator) prior to delivery. We reserve the right to charge additional costs for unusual access not advised in writing.

Yes, sell or ship our products to customers all over the world.  

Please refer to our Terms of service page, Shipping policy page, Refund policy page. 

Please contact us by filling out our online contact form or by sending an email to 

We invite you to send your application through the section Join Us on our website. 

You should inspect products for damage immediately upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. Damages occurring in-transit and during delivery must be reported within 48 hours from the time of delivery. In order to qualify to receive a replacement product for any such claim, you must contact us no later than 48 hours from the time of delivery.

Damaged or defective products will be refunded or replaced within the normal production time period required to reorder and manufacture the same product.

Products must be returned to us with the original shipping box, packing materials, and a copy of the shipping invoice.

Upon receipt of your returned product, company will examine all items returned as damaged or defective, and will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you. In the event that we find no fault with the returned products, you will be notified that the returned product cannot be accepted and we will have the products re-delivered to you at your charge.

Daniele Toesca will not accept merchandise that, in its reasonable discretion, has been used, altered, or damaged by you or a third party for which it is not responsible. Daniele Toesca is not responsible in the event that returned merchandise is lost, stolen, or mishandled.

In-stock products

For in-stock products, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. In case of questions, please contact us at, and we will answer you as soon as possible. Be aware that we can make changes to the present 'Return & Refund Policy' without notice.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions for when the shipping company returns. The cost of return shipments is paid by the buyer. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at

Made-to-order Products

Products that are made-to-order and, therefore, orders cannot be cancelled. Daniele Toesca begins production shortly after orders are placed. Therefore, we are only able to change your order if manufacturing has not already started. Once your order has been confirmed, any request for subsequent changes must be sent in writing. No guarantee can be given that the requested change can be made. Any approved amendments will incur additional costs.

Your submission of personal information through the store is governed by our Privacy Policy.

Daniele Toesca offers the service to customize objects for their clients. Please send us a mail for further details.

Our main store is online 24/7, yet we also participate during several exhibitions and art fairs to let you meet our products in real life.

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